Customer Service Advisor
Great North East business and everyone we met was lovely. They have a fab culture and this is a really nice job for somebody who loves helping people,
Customer Service Advisor
£25,000
Hartlepool
Our client is a renowned business that supplies a wide range of premium products for customer's homes, offices, and commercial buildings. With a number of well known brands, they provide customers unparalleled service, expert advice and guidence, prompt delivery, and great value. Their success is amazing and their company is expanding business. As such they have tasked us to find people who are brilliant at helping customers who have purchased products, or who are awaiting delivery of their products.
What's on offer?
- A £25,000 salary
- A fantastic supportive culture
- Cycle to work scheme
- Employee discounts
- Loads of free parking spaces
- A great working environment
- A culture in which you will be appreciated, supported and valued
The role:
There's lots of varity and some of the key things you'll get incolved with include:
- Helping customers over the phone and email to leave them feeling that they are in safe hands
- Helping clients with orders, helping resolve any issues and dealing with day to day general inquiries
- Making calls to customers to make sure their goods arrives and that they are delighted
- Uupselling and cross-sell products - If you bought that, you may ned this!
- Logging all interactions in the company CRM and ensuring issues are tracked through resolution
- Liaising with the warehouse, purchasing, logistics and other teams to align on fulfilment and stock
- Suggesting process improvements to optimise customer experience, These guys will listen!
- Meet response times, resolution and customer satisfaction targets
What are we looking for in you?
- Honesty, positivity and a great can-do attitude
- Previous customer service experience, preferably in a business taking orders online
- Great communication and personal accountability
- The ability to prioritise the tasks that deliver the companies objectives
- Fire in the belly and the confidence to work independently
- A burning passion to providing best-in-class customer experience
- The ability to use various software including a CRM
Interested?
We’d love to tell you more, so if you think this sounds like you, apply today and if we think your previous experience fits, we’ll get in touch and tell you everything we know about the great employer.