Vehicle Remarketing Administrator
This is a genuinely rare opportunity to join a great business with outstanding staff retention!
Our client is a highly regarded and hugely respected vehicle contract hire and fleet management provider based in South Yorkshire.
They are a privately owned business (one of the largest in the industry) who are passionately driven by the principles, ethics, and values instilled by their founder, who started the company in 1931. They have an enviable reputation in the marketplace, and their customer and staff retention is outstanding. It is a testament to the way they treat customers and employees alike.
There is a genuinely rare opportunity to join their business as a Vehicle Remarketing Administrator.
The role
As a Remarketing Administrator, you will be part of a fantastic team who are responsible for what happens to a vehicle when it reaches the end of a leasing agreement, from arranging for it to be collected, to making sure that customers are charged for any damages that are outside of what is deemed to be fair wear and tear. The day in the life is varied and includes:
- Arrange end of lease vehicle collections
- Contacting customers directly to arrange vehicle returns
- Keeping and maintaining a report on vehicle locations
- Responding to customer enquiries related to extending their hire, early termination of hire, or wanting to purchase an ex lease vehicle (you won;t be doing the selling - just advising on the process).
- Communicate with the company's Maintenance Team to get assistance collecting any non-running vehicles
- Processing damage letters and invoices to customers
- Addressing and resolving customer concerns or complaints in a professional manner
- Daily reporting checks
What we are looking for in you?
First and foremost our client wants to see a great attitude and values that meet with theirs. Honesty, transparency and great communication are essential, as is superb attention to detail. They also need to see:
- Previous experience in the automotive industry (preferred)
- Excellent communication and interpersonal skills
- A good understanding of the leasing competitor market
- Really good relationship building skills
- Time management & Planning Skills
- Proficient in using Microsoft Office Suite
- Ability to work independently and as part of a team.
- Results-driven with a customer-centric approach
What’s on offer?
The opportunity to see the motor industry from the other side of the fence and join one of the most respected vehicle leasing providers in the UK. You can expect to feel welcomed, valued and part of a business with a great culture.
You will be joining a company with incredible staff retention and a wonderfully supportive culture.
The salary is up to £28,000, and working hours are sociable.
To Apply
If this role is of interest and you feel you have the necessary experience, then please apply via this advert or for further information please call us on 01325 313184.